What the role is
A customer experience job at Thndr, the Egyptian stock and fund investing app. You take inbound calls on the sensitive, high-stakes tickets, and you also call users proactively: new sign-ups, inactive accounts, users at risk of leaving and high-value investors. Part of the job is building trust on the phone and feeding what you hear back to the wider CX team.
Who can apply
No nationality restriction is stated. Thndr asks for at least two years of phone support, ideally at a bank, financial institution or telecom operator, experience calming frustrated customers, some sales experience for the outbound calls, and fluent Arabic and English. A finance or investing background helps, and the posting even counts being a Thndr investor as a plus. This makes it a realistic next step for call-centre agents in Cairo who want to move into fintech.
What you get
A full-time, hybrid role based at Thndr’s Cairo office. Salary, shift pattern and benefits are not published on the posting, so ask about them at interview.
How to apply
Apply through Thndr’s Ashby job board with your CV. Applying is free.
Timing & verification note
Checked on the employer’s job board on 27 September 2026. Published on 25 August 2026 with no closing date, so it may close once filled. We re-check it weekly and remove it when it comes down.